High level 0: Difference between revisions

Revision as of 07:34, 27 June 2026


CMM Segment (Line Title)	Risk Source	Risk Name	Impact	Typical Responses
Initial	Technology access gap	Digital divide	Reduced participation, higher dropout, inequity	Device loans, low-bandwidth content, asynchronous options, ISP partnerships,triage support
Initial	Process immaturity	Inconsistent course delivery	Confused learners, missed objectives, reputation damage	Minimum delivery standards, instructor quick-guides, peer mentoring, centralized templates
Initial	Assessment design weakness	High cheating / academic integrity Inc.	Erosion of standards, unfair grading, regulatory issues	Authentic assessments, randomized banks, honor pledges, remote proctoring, forensic review
Managed	Scheduling & workload	Time-management failure	Lower completion, stress, poorer outcomes	Pacing guides, check-ins, automated reminders, smaller milestones, study skills modules
Managed	Tech reliability & support	Platform downtime & poor support	Missed classes/assessments, frustration	SLA with provider, redundant channels, extended support, status page, contingency procedures
Managed	Data & privacy weak	Student data exposure	Legal/regulatory fines, trust loss	Privacy settings enforcement, staff training, data minimization, backups, encrypted storage
Defined	Pedagogy gap	Poor instructional design (online)	Low engagement, passive learning, poor transfer	ID review mandatory, online pedagogy training, standardized outcomes mapped to activities, peer review
Defined	Social/engagement factors	Student isolation & weak soft skills	Lower participation, mental health issues, weaker collaboration	Synchronous group tasks, virtual community spaces, peer mentoring, wellbeing resources
Defined	Accessibility oversight	Non-compliance with accessibility	Exclusion of learners with disabilities, legal risk	Accessibility checklist in sign-off, captioning, screen-reader testing, remediation plan
Quantitatively Managed	Analytics blind spots	Incomplete/misinterpreted analytics	Wrong interventions, wasted resources	Consistent metrics (engagement, timeliness), instructor dashboards, model validation, data governance
Quantitatively Managed	Quality variability	Inconsistent outcomes across sections	Accreditation risk, student dissatisfaction	Statistical monitoring, standard rubrics, targeted faculty coaching
Quantitatively Managed	Security threats	Cyberattacks (phishing, account takeover)	Service disruption, data breach, exam compromise	MFA, phishing training, incident response playbooks, pen-testing, patch cadence
Optimizing	Innovation risk	Poorly tested new tools (AI, XR)	Wasted investment, learner confusion, bias issues	Pilot programs, ethical review, phased rollouts with metrics, vendor due diligence
Optimizing	Change fatigue	Overload from continuous updates	Reduced adoption, staff burnout	Stakeholder co-design, prioritized roadmap, communication calendar, change impact assessments
Optimizing	Long-term wellbeing	Chronic screen-time & mental decline	Reduced retention, health complaints, poorer learning	Blended modality targets, enforced breaks, wellbeing curriculum, survey monitoring and support referrals

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@@ Line 1: / Line 1: @@
 {| class="wikitable"
 |+
 !CMM Segment
 (Line Title)
 !Risk Source
@@ Line 12: / Line 12: @@
 |Technology access gap
 |Digital divide
-|Reduced participation,
+|Reduced participation, higher dropout, inequity
-higher dropout, inequity
+|Device loans, low-bandwidth content, asynchronous options, ISP partnerships,triage support
-|Device loans,
-low-bandwidth content,
-asynchronous options,
-ISP partnerships,
-triage support
 |-
 |Initial
 |Process immaturity
 |Inconsistent course delivery
-|Confused learners,
+|Confused learners, missed objectives, reputation damage
-missed objectives,
+|Minimum delivery standards, instructor quick-guides, peer mentoring, centralized templates
-reputation damage
-|Minimum delivery standards,
-instructor quick-guides,
-peer mentoring,
-centralized templates
 |-
 |Initial
 |Assessment design weakness
-|High cheating /
+|High cheating / academic integrity Inc.
-academic integrity Inc.
+|Erosion of standards, unfair grading, regulatory issues
-|Erosion of standards,
+|Authentic assessments, randomized banks, honor pledges, remote proctoring, forensic review
-unfair grading,
-regulatory issues
-|Authentic assessments,
-randomized banks,
-honor pledges,
-remote proctoring,
-forensic review
 |-
 |Managed
 |Scheduling &amp;amp; workload
 |Time-management failure
-|Lower completion,
+|Lower completion, stress, poorer outcomes
-stress, poorer outcomes
+|Pacing guides, check-ins, automated reminders, smaller milestones, study skills modules
-|Pacing guides,
-check-ins,
-automated reminders,
-smaller milestones,
-study skills modules
 |-
 |Managed
@@ Line 59: / Line 37: @@
 |Platform downtime &amp;amp;
 poor support
-|Missed classes/assessments,
+|Missed classes/assessments, frustration
+|SLA with provider, redundant channels, extended support, status page, contingency procedures
-frustration
-|SLA with provider,
-redundant channels,
-extended support,
-status page,
-contingency procedures
 |-
 |Managed
 |Data &amp;amp; privacy weak
 |Student data exposure
-|Legal/regulatory fines,
+|Legal/regulatory fines, trust loss
-trust loss
+|Privacy settings enforcement, staff training, data minimization, backups, encrypted storage
-|Privacy settings enforcement,
-staff training,
-data minimization,
-backups, encrypted storage
 |-
 |Defined
 |Pedagogy gap
-|Poor instructional
+|Poor instructional design (online)
-design (online)
+|Low engagement, passive learning, poor transfer
-|Low engagement,
+|ID review mandatory, online pedagogy training, standardized outcomes mapped to activities, peer review
-passive learning,
-poor transfer
-|ID review mandatory,
-online pedagogy training,
-standardized outcomes
-mapped to activities,
-peer review
 |-
 |Defined
 |Social/engagement factors
-|Student isolation &amp;amp;
+|Student isolation &amp;amp; weak soft skills
-weak soft skills
+|Lower participation, mental health issues, weaker collaboration
-|Lower participation,
+|Synchronous group tasks, virtual community spaces, peer mentoring, wellbeing resources
-mental health issues,
-weaker collaboration
-|Synchronous group tasks,
-virtual community spaces,
-peer mentoring,
-wellbeing resources
 |-
 |Defined
 |Accessibility oversight
-|Non-compliance with
+|Non-compliance with accessibility
-accessibility
+|Exclusion of learners with disabilities, legal risk
-|Exclusion of learners with
+|Accessibility checklist in sign-off, captioning, screen-reader testing, remediation plan
-disabilities, legal risk
-|Accessibility checklist in sign-off,
-captioning,
-screen-reader testing,
-remediation plan
 |-
-|Quantitatively
+|Quantitatively Managed
-Managed
 |Analytics blind spots
-|Incomplete/misinterpreted
+|Incomplete/misinterpreted analytics
-analytics
+|Wrong interventions, wasted resources
-|Wrong interventions,
+|Consistent metrics (engagement, timeliness), instructor dashboards, model validation, data governance
-wasted resources
-|Consistent metrics (engagement, timeliness),
-instructor dashboards, model validation,
-data governance
 |-
-|Quantitatively
+|Quantitatively Managed
-Managed
 |Quality variability
-|Inconsistent outcomes
+|Inconsistent outcomes across sections
-across sections
+|Accreditation risk, student dissatisfaction
-|Accreditation risk,
+|Statistical monitoring, standard rubrics, targeted faculty coaching
-student dissatisfaction
-|Statistical monitoring,
-standard rubrics,
-targeted faculty coaching
 |-
-|Quantitatively
+|Quantitatively Managed
-Managed
 |Security threats
-|Cyberattacks
+|Cyberattacks (phishing, account takeover)
-(phishing, account takeover)
+|Service disruption, data breach, exam compromise
-|Service disruption,
+|MFA, phishing training, incident response playbooks, pen-testing, patch cadence
-data breach,
-exam compromise
-|MFA,
-phishing training,
-incident response playbooks,
-pen-testing,
-patch cadence
 |-
 |Optimizing
 |Innovation risk
-|Poorly tested new tools
+|Poorly tested new tools (AI, XR)
-(AI, XR)
+|Wasted investment, learner confusion, bias issues
-|Wasted investment,
+|Pilot programs, ethical review, phased rollouts with metrics, vendor due diligence
-learner confusion,
-bias issues
-|Pilot programs,
-ethical review,
-phased rollouts with metrics,
-vendor due diligence
 |-
 |Optimizing
 |Change fatigue
-|Overload from
+|Overload from continuous updates
-continuous updates
 |Reduced adoption,
 staff burnout
-|Stakeholder co-design,
+|Stakeholder co-design, prioritized roadmap, communication calendar, change impact assessments
-prioritized roadmap,
-communication calendar,
-change impact assessments
 |-
 |Optimizing
 |Long-term wellbeing
-|Chronic screen-time
+|Chronic screen-time &amp;amp; mental decline
-&amp;amp; mental decline
+|Reduced retention, health complaints, poorer learning
-|Reduced retention,
+|Blended modality targets, enforced breaks, wellbeing curriculum, survey monitoring and support referrals
-health complaints,
-poorer learning
-|Blended modality targets,
-enforced breaks,
-wellbeing curriculum,
-survey monitoring and support referrals
 |}
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