High level 0
| CMM Segment (Line Title) |
Risk Source | Risk Name | Impact | Typical Responses |
|---|---|---|---|---|
| Initial | Technology access gap | Digital divide | Reduced participation, higher dropout, inequity | Device loans, low-bandwidth content, asynchronous options, ISP partnerships,triage support |
| Initial | Process immaturity | Inconsistent course delivery | Confused learners, missed objectives, reputation damage | Minimum delivery standards, instructor quick-guides, peer mentoring, centralized templates |
| Initial | Assessment design weakness | High cheating / academic integrity Inc. | Erosion of standards, unfair grading, regulatory issues | Authentic assessments, randomized banks, honor pledges, remote proctoring, forensic review |
| Managed | Scheduling & workload | Time-management failure | Lower completion, stress, poorer outcomes | Pacing guides, check-ins, automated reminders, smaller milestones, study skills modules |
| Managed | Tech reliability & support | Platform downtime & poor support | Missed classes/assessments, frustration | SLA with provider, redundant channels, extended support, status page, contingency procedures |
| Managed | Data & privacy weak | Student data exposure | Legal/regulatory fines, trust loss | Privacy settings enforcement, staff training, data minimization, backups, encrypted storage |
| Defined | Pedagogy gap | Poor instructional design (online) | Low engagement, passive learning, poor transfer | ID review mandatory, online pedagogy training, standardized outcomes mapped to activities, peer review |
| Defined | Social/engagement factors | Student isolation & weak soft skills | Lower participation, mental health issues, weaker collaboration | Synchronous group tasks, virtual community spaces, peer mentoring, wellbeing resources |
| Defined | Accessibility oversight | Non-compliance with accessibility | Exclusion of learners with disabilities, legal risk | Accessibility checklist in sign-off, captioning, screen-reader testing, remediation plan |
| Quantitatively Managed | Analytics blind spots | Incomplete/misinterpreted analytics | Wrong interventions, wasted resources | Consistent metrics (engagement, timeliness), instructor dashboards, model validation, data governance |
| Quantitatively Managed | Quality variability | Inconsistent outcomes across sections | Accreditation risk, student dissatisfaction | Statistical monitoring, standard rubrics, targeted faculty coaching |
| Quantitatively Managed | Security threats | Cyberattacks (phishing, account takeover) | Service disruption, data breach, exam compromise | MFA, phishing training, incident response playbooks, pen-testing, patch cadence |
| Optimizing | Innovation risk | Poorly tested new tools (AI, XR) | Wasted investment, learner confusion, bias issues | Pilot programs, ethical review, phased rollouts with metrics, vendor due diligence |
| Optimizing | Change fatigue | Overload from continuous updates | Reduced adoption, staff burnout | Stakeholder co-design, prioritized roadmap, communication calendar, change impact assessments |
| Optimizing | Long-term wellbeing | Chronic screen-time & mental decline | Reduced retention, health complaints, poorer learning | Blended modality targets, enforced breaks, wellbeing curriculum, survey monitoring and support referrals |