High level 0
| CMM Segment
(Line Title) |
Risk Source | Risk Name | Impact | Typical
Responses |
|---|---|---|---|---|
| Initial | Technology access gap | Digital divide | Reduced participation,
higher dropout, inequity |
Device loans,
low-bandwidth content, asynchronous options, ISP partnerships, triage support |
| Initial | Process immaturity | Inconsistent course delivery | Confused learners,
missed objectives, reputation damage |
Minimum delivery standards,
instructor quick-guides, peer mentoring, centralized templates |
| Initial | Assessment design weakness | High cheating /
academic integrity Inc. |
Erosion of standards,
unfair grading, regulatory issues |
Authentic assessments,
randomized banks, honor pledges, remote proctoring, forensic review |
| Managed | Scheduling & workload | Time-management failure | Lower completion,
stress, poorer outcomes |
Pacing guides,
check-ins, automated reminders, smaller milestones, study skills modules |
| Managed | Tech reliability & support | Platform downtime &
poor support |
Missed classes/assessments,
frustration |
SLA with provider,
redundant channels, extended support, status page, contingency procedures |
| Managed | Data & privacy weak | Student data exposure | Legal/regulatory fines,
trust loss |
Privacy settings enforcement,
staff training, data minimization, backups, encrypted storage |
| Defined | Pedagogy gap | Poor instructional
design (online) |
Low engagement,
passive learning, poor transfer |
ID review mandatory,
online pedagogy training, standardized outcomes mapped to activities, peer review |
| Defined | Social/engagement factors | Student isolation &
weak soft skills |
Lower participation,
mental health issues, weaker collaboration |
Synchronous group tasks,
virtual community spaces, peer mentoring, wellbeing resources |
| Defined | Accessibility oversight | Non-compliance with
accessibility |
Exclusion of learners with
disabilities, legal risk |
Accessibility checklist in sign-off,
captioning, screen-reader testing, remediation plan |
| Quantitatively
Managed |
Analytics blind spots | Incomplete/misinterpreted
analytics |
Wrong interventions,
wasted resources |
Consistent metrics (engagement, timeliness),
instructor dashboards, model validation, data governance |
| Quantitatively
Managed |
Quality variability | Inconsistent outcomes
across sections |
Accreditation risk,
student dissatisfaction |
Statistical monitoring,
standard rubrics, targeted faculty coaching |
| Quantitatively
Managed |
Security threats | Cyberattacks
(phishing, account takeover) |
Service disruption,
data breach, exam compromise |
MFA,
phishing training, incident response playbooks, pen-testing, patch cadence |
| Optimizing | Innovation risk | Poorly tested new tools
(AI, XR) |
Wasted investment,
learner confusion, bias issues |
Pilot programs,
ethical review, phased rollouts with metrics, vendor due diligence |
| Optimizing | Change fatigue | Overload from
continuous updates |
Reduced adoption,
staff burnout |
Stakeholder co-design,
prioritized roadmap, communication calendar, change impact assessments |
| Optimizing | Long-term wellbeing | Chronic screen-time
& mental decline |
Reduced retention,
health complaints, poorer learning |
Blended modality targets,
enforced breaks, wellbeing curriculum, survey monitoring and support referrals |