General organizational approach/Maturity levels

Level 1

Ad hoc, based on classical class-based learning

Level 2

Virtual learning is introduced as a separate type(-s) of service Specific responsible person(-s) and/or departments/teams are assigned

Level 3

The specific department(-s) is(are assigned Procedures are elaborated Quality metrics are assigned Measurements are performed Improvements are followed

Level 4

All features from Level 3 are implemented. Additionally:

• Internal improvement sessions
• Internal audits
• External audits and/or certification programs