Administrative staff readiness/Maturity levels

Level 1

Low, ad hoc.
Reporting is manual.
No or low support for students and teachers

Level 2

Dedicated staff - both administrative and technical - appears
Technical support is "on demand" but by a dedicated group
Best practices are consolidated based on feedback loop

Level 3

KPIs are introduced
Metrics are continuously checked across KPIs
Administrative departments (dean's/academic office; sales; technical; marketing; legal deps)activities are coordinated and partially automated.
Administrative staff delivers 360-grade support to students and teachers - from methodology to technical facilities

Level 4

Monitoring of the environment and internal achievements for new opportunities on a regular basis.
Updating KPIs to changing goals
Actvely involve all participants - students, teachers, technical staff, alumnis
Search for new methods and best practices and tools
Proactively updates internal rules and procedures according to technological challenges

Level 5

All features from Level 4 and
Create new study tracks to attract alumnis
Actively motivate technical, teaching staff for innovations
Work on continuous procedure, staff improvments
Form and participate in professional, business area communities