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Online (Synchronous) class technical support

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Revision as of 07:11, 4 June 2025 by Neska (talk | contribs) (Created page with "==Diagram== 800px ==Input(-s)== *Virtual class is launched *A teacher(trainer, professor) is ready *Tech staff is ready *Support tools are ready (i.e. Helpdesk system, support contacts by e-mail, in messengers, etc.) ==Activities== *Requests or Incidents raised *Incident solving ==Output(-s)== *Solved Requests and Incidents ::Critical are solved in Online mode ::Non critical may be solved later ==Roles== *Tec...")
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Diagram

Input(-s)

  • Virtual class is launched
  • A teacher(trainer, professor) is ready
  • Tech staff is ready
  • Support tools are ready (i.e. Helpdesk system, support contacts by e-mail, in messengers, etc.)

Activities

  • Requests or Incidents raised
  • Incident solving

Output(-s)

  • Solved Requests and Incidents
Critical are solved in Online mode
Non critical may be solved later

Roles

  • Technical staff member
  • Teacher(professor, trainer)
  • Student

Value

  • Online class is delivered

Items to be taken into consideration

  • Quick, convenient request tools (i.e. online form, messenger chat/group, etc.)
  • Technical staff to be online
  • Online access for technical staff
  • Different time zones
  • SLA targets
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