Asynchronous (offline) activities support: Difference between revisions
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==Diagram== | |||
[[File:Asynchronous (offline) activities support.png|800px]] | |||
==Input(-s)== | |||
*Virtual class is launched | |||
*A teacher(trainer, professor) is ready | |||
*Tech staff is ready | |||
*Support tools are ready (i.e. Helpdesk system, support contacts by e-mail, in messengers, etc.) | |||
==Activities== | |||
*Requests or Incidents raised | |||
*Incident solving | |||
==Output(-s)== | |||
*Solved Requests and Incidents | |||
::Critical are solved in Online mode | |||
::Non critical may be solved later | |||
==Roles== | |||
*Technical staff member | |||
*Teacher(professor, trainer) | |||
*Student | |||
==Value== | |||
*Online class is delivered | |||
==Items to be taken into consideration== | |||
*Quick, convenient request tools (i.e. online form, messenger chat/group, etc.) | |||
*Technical staff to be online | |||
*Online access for technical staff | |||
*Different time zones | |||
*SLA targets | |||
[[Category:Technical facilities processes]] | |||
[[Category:Technical facilities processes]] | [[Category:Technical facilities processes]] | ||
Latest revision as of 07:13, 4 June 2025
Diagram
_activities_support.png)
Input(-s)
- Virtual class is launched
- A teacher(trainer, professor) is ready
- Tech staff is ready
- Support tools are ready (i.e. Helpdesk system, support contacts by e-mail, in messengers, etc.)
Activities
- Requests or Incidents raised
- Incident solving
Output(-s)
- Solved Requests and Incidents
- Critical are solved in Online mode
- Non critical may be solved later
Roles
- Technical staff member
- Teacher(professor, trainer)
- Student
Value
- Online class is delivered
Items to be taken into consideration
- Quick, convenient request tools (i.e. online form, messenger chat/group, etc.)
- Technical staff to be online
- Online access for technical staff
- Different time zones
- SLA targets