https://www.oesi-wiki.wiki/index.php?action=history&feed=atom&title=Online_%28Synchronous%29_class_technical_support 2026-04-18T14:07:57Z Revision history for this page on the wiki MediaWiki 1.44.0 https://www.oesi-wiki.wiki/index.php?title=Online_(Synchronous)_class_technical_support&diff=198&oldid=prev 2025-06-04T11:11:28Z

<p>Created page with &quot;==Diagram== <a href="/index.php/File:Online_(Synchronous)_class_technical_support.png" title="File:Online (Synchronous) class technical support.png">800px</a> ==Input(-s)== *Virtual class is launched *A teacher(trainer, professor) is ready *Tech staff is ready *Support tools are ready (i.e. Helpdesk system, support contacts by e-mail, in messengers, etc.) ==Activities== *Requests or Incidents raised *Incident solving ==Output(-s)== *Solved Requests and Incidents ::Critical are solved in Online mode ::Non critical may be solved later ==Roles== *Tec...&quot;</p> <p><b>New page</b></p><div>==Diagram==<br /> [[File:Online (Synchronous) class technical support.png|800px]]<br /> <br /> ==Input(-s)==<br /> *Virtual class is launched<br /> *A teacher(trainer, professor) is ready<br /> *Tech staff is ready<br /> *Support tools are ready (i.e. Helpdesk system, support contacts by e-mail, in messengers, etc.)<br /> <br /> ==Activities==<br /> *Requests or Incidents raised<br /> *Incident solving<br /> <br /> ==Output(-s)==<br /> *Solved Requests and Incidents<br /> ::Critical are solved in Online mode<br /> ::Non critical may be solved later<br /> <br /> ==Roles==<br /> *Technical staff member<br /> *Teacher(professor, trainer)<br /> *Student<br /> <br /> ==Value==<br /> *Online class is delivered<br /> <br /> ==Items to be taken into consideration==<br /> *Quick, convenient request tools (i.e. online form, messenger chat/group, etc.)<br /> *Technical staff to be online<br /> *Online access for technical staff<br /> *Different time zones<br /> *SLA targets<br /> <br /> [[Category:Technical facilities processes]]</div>

Neska